Got questions? You can ask about existential crises, US tax code, and DIY plumbing, but we’re only qualified to answer about decaf.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay and other secure payment options.

Can I modify my order after placing it?

If you need to make changes, email us at [email protected] as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.

When will my order ship?

Orders usually ship within 1-2 business days. If you order on a weekend or holiday, we’ll ship it out the next business day.

What should I do if my order hasn't arrived?

If your order hasn't arrived within the estimated time frame, please first check the tracking information provided. If you need further assistance, contact our customer service team at [email protected].

How are shipping costs calculated?

Shipping costs are calculated based on the weight of your order and the destination country. You can see the shipping charges at checkout after entering your address.

Can I schedule my order to be delivered on a specific date?

While we cannot guarantee delivery on a specific date, you can choose expedited or express shipping to get your order faster. Please note that shipping times are estimates and not guarantees.

Are there additional fees for international orders?

Additional customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are not included in our shipping fees and are the responsibility of the customer.

Do you ship to P.O. boxes?

Yes, we can ship to P.O. boxes and APO/FPO addresses. Just select the appropriate shipping option at checkout.

What should I do if my order is delayed or lost?

Check your tracking information first. If it looks like something went wrong, reach out to us at [email protected], and we’ll make it right.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us immediately at [email protected] with your order number and a description of the issue. We will work quickly to resolve the problem, including sending a replacement if necessary.

How does the subscription service work?

Our subscription service is powered by Shopify. Choose your favorite coffee, set your delivery frequency, and we’ll handle the rest. You can manage everything from your account.

Can I skip, pause, or cancel my subscription?

Yes! You have full control. Log in to your account, and you can easily skip, pause, or cancel your subscription anytime.

When will my subscription order ship?

Subscription orders are processed based on the schedule you select when signing up. Your coffee will be roasted and shipped fresh on your subscription renewal date.

How do I change my subscription coffee or frequency?

Log in to your account and access the "Manage Subscriptions" section. Here, you can change your coffee selection or adjust the delivery frequency.

What if I need help with my subscription?

If you run into any issues or need help managing your subscription, feel free to reach out to us at [email protected]. We’re here to assist!

Do you offer international shipping?

Yes, we ship to many countries around the world. Please refer to our Shipping page for details on international shipping options and rates.

How long does international shipping take?

Shipping times vary depending on the destination country and the shipping method selected. Typically, international orders arrive within 7-21 business days. Please note that these times are estimates and can vary due to customs processing and other unforeseen delays.

How are international shipping rates calculated?

International shipping rates are calculated based on the weight of your order and the destination country. The rates will be displayed at checkout once you have entered your shipping address.

Are there additional costs for international shipping?

Additional costs such as customs duties, taxes, and import fees may apply depending on your country’s regulations. These fees are not included in our shipping costs and are the responsibility of the customer. Please check with your local customs office for more information.